FREQUENTLY ASKED QUESTIONS

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Taco John's Mobile App Rewards Program back to top

How do I receive credit for a missed Mobile App check in?Open your app and choose the 'Check In' button. Select Scan Barcode, and scan the printed barcode at the bottom of your receipt to receive credit for your purchase.
There is no bar code on my receipt, how do I get credit for my purchase?Once in-app, select the 'Check In' option and choose 'No barcode on your receipt'. Next, select the location that you visited, and upload an image of your receipt.
Why have I not received my Punch/Double Punch yet?Please allow up to 24 hours for your punch(s) to populate into your account.
How do I earn a Free Beef Meat and Potato Burrito for signing up?Download our mobile app on your respective app store, create an account, and check your Offers tab in-app to redeem!
Do I need a smartphone to participate?Yes. Our Rewards program functions best in our mobile app. Download the mobile app on your respective App Store.
When do I start receiving rewards?Once you download our mobile app and create an account, we will start sending your personalized offers straight to your app inbox! You might receive offers to your email account as well.
Where do I sign up for the Rewards program?The best way to sign up for our Rewards program is by downloading our app and creating an account. Visit your respective App Store today!
How do I use the rewards I earn and receive?Go to the Home screen of your app. Available rewards and offers will live here. Choose ' Redeem' when you are at the restaurant in order to apply to your order.
Do Punches expire?NOPE! Your punches in-app do not expire at this time.
Do specific offers expire?Yes, offers sent via in-app message are only valid during the provided dates on the communication. Please refer to the individual offer for more details.
Why can't I use more than one reward or offer per transaction?We only allow one offer or reward redemption per transaction at this time.
Can I combine two different accounts?It's not possible to combine two accounts or rewards corresponding to those accounts at this time.
Why can't I use special offers on Taco Tuesday specially-priced items?We do not offer additional discounting on our specially-priced Taco Tuesday products at this time. Heck, you're already getting a great deal!
Do I earn a check in when ordering through DoorDash?Not at this time. To earn a punch in your mobile app, visit us in store or through the drive-thru!
I keep receiving an error message in app, what gives?Make sure you've updated your Taco John's app by visiting your app store. Still experiencing issues? Delete your app, and re-install!
I am receiving too many communications via my app or email. How do I unsubscribe?Visit your device's 'Settings' to opt-out of in-app messaging. Click the unsubscribe link in your email to be removed from all Taco John's emailed communications.
How can I verify I received credit for my purchase?Visit the 'More' tab in-app and choose the Account History tab. From here, you can see your purchase history with Taco John's.
It says "I'm out of range" I'm in the drive thru!Ensure "locations" is turned on for your app and that you have internet connection. Still having issues? Contact the app team under "Need help?" on your app account.
Why can't I enter more than one receipt a day? We love that our guests visit us more than once a day. Unfortunately, the app can only process one purchase in 24 hours.
It says "receipt reuse" and I've never entered this receipt? If you redeem a coupon through the app, the receipt is added automatically added by your store's POS system. Review your Account History.
My location is not showing under "No barcode on receipt locations"? There must have been a misprint on the receipt. Please send photo of your receipt to the App team by selecting "Need help?" under the more tab to receive punch.
I made mutiple visits on double punch day? But it won't let enter more than one receipt?The app allows one transactation a day, enter your second receipt tomorrow and you will still receive the promotion.

Account Information back to top

How do I reset my password?Select the Forgot Password option at app sign in. Enter your email address associated with your Taco John's mobile app account, and a reset password email will be sent to the corresponding address. Reset your password from the email sent and log into your account with the new password.
I need to update My Account information, where in the Mobile App can I do this?Visit the 'More' tab in-app and choose the Profile tab. From here you can update all of your Account Information.

Mobile Ordering back to top

Do all Taco John's locations participate in mobile ordering?Not all locations participate in mobile ordering, please call the location directly to confirm if they offer mobile ordering
Can I cancel my mobile order after submitting it?Please call the location directly to cancel your order
I don’t see my location on mobile ordering, where is it?If the location is not listed, then that location may not offer mobile ordering. Please call the location directly to confirm.
Can I order on the website? I don't want the mobile app. You can place your order through our website here no mobile app necessary!

Gift Cards back to top

Why can't I pay in app with a gift card?We do not offer pay by gift card in-app at this time. You can pay with gift card in store, or through the drive-thru.
Where do I check my gift card balance?You can check the balance of your gift card here or at your local Taco John's.
How do I purchase Taco John's gift cards online?COMING SOON
Where can I purchase a Taco John's gift card?Currently, you can purchase a Taco John's gift card at any of our locations. They are available in store, or through the drive-thru.
Why don't I get an additional punch when purchasing gift cards?Gift cards are not eligible for Rewards punches at this time.
Help! My gift card is not working, what do I do?Please visit your local Taco John's, we'd be happy to assist you with any gift card inquiries.

Still not finding what you need? Please contact us, so we can further assist you.

Contact Us

Toll-Free Number Live (800-394-6850)