FREQUENTLY ASKED QUESTIONS
Need help? We’ve got answers. Find your question below for a quick fix.
How do I receive credit / points for a missed Rewards check in?Open your app and choose the 'Earn Points' button. Select 'Scan Barcode' and scan the printed barcode at the bottom of your receipt to receive credit / points for your purchase or enter the Missed Check In code.
How many points will I receive for my purchase?You will earn 10 points for each $1 spent in Restaurant, through the Drive-Thru, Mobile Ordering in the Taco John’s mobile app, and Delivery orders placed in the Taco John’s mobile app. You cannot earn partial points; points will be rounded down for each incomplete dollar spent.
How many points do I need to earn a reward?Your first reward is earned at 200 points, or $20 spent.
Where did my Punches and Combos Go?All Free Small Combos that were earned prior to September 1st, 2021 have been expired if they were not redeemed prior to April 29th, 2022 and the new program launch. Visit punches that were older than January 1, 2021 have also been expired due to lack of Account Activity.
There is no bar code on my receipt, how do I get credit / points for my purchase?Once in-app, select the 'Earn Points' option and choose 'No barcode on your receipt'. Next, select the location that you visited, and upload an image of your receipt.
Why have I not received my Rewards Points yet?Please allow up to 24 hours for your points to populate in your account.
How do I earn a Free Small Combo for signing up?Download our mobile app on your respective app store, create an account, and check your Offers tab in-app to redeem! This offer is only valid for a free Small Combo, #1-4 and Breakfast Combos #1-5.
Do I need a smartphone to participate?Yes. Our Rewards Program functions best in our mobile app. Download the mobile app on your respective App Store.
When do I start earning points?Once you download our mobile app and create an account through our Rewards Program, you can choose the ‘Earn Points’ button in-app to Check In for each purchase you make. Simply Check In by scanning the QR code under ‘Earn Points’ at the Register to start earning today.
Where do I sign up for the Rewards Program?The best way to sign up for our Rewards Program is by downloading our mobile app and creating a Rewards account. Visit your respective App Store today!
How do I redeem the points I earn and receive?Once in-app choose the ‘Redeem’ button. If your points are eligible for redemption, the respective products will be available to select. If they are greyed out, you do not yet have enough points for those rewards. Once you select your points reward, confirm, and show the QR code at the Register or through the Drive-Thru.
Do points expire?Yes, after 6 months from the earned date.
Why can’t I use more than one reward, discount, or coupon offer per transaction?We only allow one reward, discount, or coupon offer per transaction at this time.
Can I combine two different accounts?It's not possible to combine two accounts or rewards corresponding to those accounts at this time.
Why can't I use special offers on Taco Tuesday® specially-priced items?We do not offer additional discounting on our specially-priced Taco Tuesday products at this time. Heck, you're already getting a great deal!
Do I earn points through third-party Delivery Vendors like Door Dash and Uber Eats?Not at this time. To earn points you must order at the Register in Restaurant, the Drive-Thru, through Mobile Ordering, or through our Taco John’s in-app Delivery.
I keep receiving an error message in-app, what gives?Make sure you've updated your Taco John's app by visiting your app store. Still experiencing issues? Delete your app, and re-install!
I am receiving too many communications via my app or email. How do I unsubscribe?Visit your device's 'Settings' to opt-out of in-app messaging. Click the unsubscribe link in your email to be removed from all Taco John's emailed communications.
How can I verify I received credit / points for my purchase?Visit the 'More' tab in-app and choose the Account History tab. From here, you can see your purchase history with Taco John's.
It says ‘I am out of range’ when I am in the Drive Thru!Ensure "locations" is turned on for your app and that you have internet connection. Still having issues? Contact the app team under "Need help?" on your app account.
Why can’t I Check In and receive points more than once a day?We love that our guests visit us more than once a day. Unfortunately, the app can only process one purchase in 24 hours per Guest.
It says "receipt reuse" and I've never entered this receipt?If you redeem a coupon through the app, the receipt is added automatically added by your store's POS system. Review your Account History.
My location is not showing under "No barcode on receipt locations"?There must have been a misprint on the receipt. Please send photo of your receipt to the App team by selecting "Need help?" under the more tab to receive punch.
How do I reset my password?Select the Forgot Password option at app sign in. Enter your email address associated with your Taco John's mobile app account, and a reset password email will be sent to the corresponding address. Reset your password from the email sent and log into your account with the new password.
I need to update My Account information, where in the Mobile App can I do this?Visit the 'More' tab in-app and choose the Profile tab. From here you can update all of your Account Information.
Do all Taco John’s locations participate in Mobile Ordering?Yes, except for Love’s Travel Stops locations, all Taco John’s locations participate in Mobile Ordering.
Can I cancel my mobile order after submitting it?Please call the location directly to cancel your order.
I don’t see my location on mobile ordering, where is it?If the location is not listed, then that location may not offer mobile ordering. Please call the location directly to confirm.
Can I order on the website? I don't want the mobile app.You can place your order through our website here no mobile app necessary!
Can I pay through the Mobile App for my Mobile Order with a Gift Card?Yes, you can. Please select the Gift Card option when offering payment for your order in the Mobile Ordering process.
Where do I check my gift card balance?You can check the balance of your gift card here here or at your local Taco John's.
Where can I purchase a Taco John's gift card?You can purchase a Taco John’s gift card Taco John's Gift Cardby visiting any of our locations. They are available in store or through the drive-thru. Online ordering is also available to purchase eGift cards or send gift cards by mail using the Taco John’s Gift Card site.
Why don’t I receive points when purchasing Gift Cards?Gift Cards are not eligible for points at this time.
Help! My gift card is not working, what do I do?Please visit your local Taco John's, we'd be happy to assist you with any gift card inquiries.
Still not finding what you need? Please contact us, so we can further assist you.
Toll-Free Number Live (800-394-6850)